Support
Are you an existing customer?
Manage your website, email or domain hosting plan today by logging in with your email address at our online customer portal here.
Why is an online presence important for you?
Small businesses often have limited resources and struggle to compete with larger companies in the online marketplace. However, there are various ways in which social media, websites, and paid marketing can level the playing field for these enterprises. Social media platforms provide a cost-effective avenue for businesses to engage with their target audience, build brand awareness, and create a loyal customer base. Having a well-designed website is crucial as it serves as a virtual storefront, allowing potential customers to learn more about the business and make purchases online. Moreover, paid marketing campaigns, such as pay-per-click advertising, can boost visibility and drive traffic to the website, ultimately increasing sales. By utilizing these digital tools effectively, small businesses can enhance their online presence and successfully compete in the digital landscape.
Cancellation Policy for Monthly Website, Domain, and Email Hosting Services:
No Cancellation Fees: We understand that circumstances may change, and our clients may need to cancel their hosting services. We do not charge any cancellation fees for terminating your monthly subscription.
Cancellation Process: To cancel your hosting services, please submit a cancellation request through our designated customer portal or contact our customer support team via email or phone. Your cancellation request should include relevant details, such as your account information and the services you wish to cancel.
Prorated Refunds: We operate on a month-to-month billing cycle. If you cancel your hosting services before the end of the billing cycle, you will not be charged for the subsequent months. However, no refunds will be provided for the current or previous billing cycle.
Automatic Termination: Your hosting services will be automatically terminated at the end of the current billing cycle upon receiving your cancellation request. Please ensure that you back up your data before the termination date, as we will not be responsible for any loss of data after the termination.
Domain Registration: If you registered a domain through our services, the domain will be unlocked and you will be provided the necessary authorization code to register it with your new hosting provider upon cancellation. However, you are responsible for managing the domain settings, any connected integrations, email accounts and DNS records and registration fees. We will provide assistance if needed for an additional fee to be paid prior to the work commencing to set up the domain on your new hosting provider's platform.
Email Services: Email services associated with your hosting plan will be deactivated upon cancellation. It is recommended to back up any important emails or data before the termination date.
Outstanding Payments: Ensure that all outstanding payments are settled before initiating the cancellation process. Failure to clear outstanding dues may result in delays in processing the cancellation request.
Communication of Changes: Any changes to this cancellation policy will be communicated to clients through email or our official website.
By adhering to this cancellation policy, we aim to provide a transparent and hassle-free experience for our clients. If you have any questions or concerns regarding the cancellation process, feel free to reach out to our customer support team.
